Last Updated: January 2026 | Effective Date: January 1, 2026
This Privacy Policy explains how kingpg ("we," "us," "our," or the "Platform") collects, uses, stores, shares, and protects your personal information when you access or use our online gaming services. We are committed to safeguarding your privacy and maintaining the confidentiality of your data in accordance with international data protection standards and applicable Indonesian privacy regulations.
By creating an account, accessing the kingpg platform, or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services.
kingpg operates an online gaming platform providing casino games, live dealer experiences, sports betting, and related entertainment services to players in Indonesia. This Privacy Policy applies to all personal information collected through the kingpg website (kingpg.cam), mobile applications, customer support channels, and any other digital touchpoints operated by kingpg.
This Privacy Policy should be read in conjunction with our Terms and Conditions, Responsible Gaming Policy, and Cookie Policy. In the event of any conflict between these documents, the terms most favorable to data protection shall prevail. kingpg acts as the data controller for personal information processed through our platform, meaning we determine the purposes and means of processing your data.
We recognize the importance of protecting personal information in the context of online gambling, which is classified as a "Your Money or Your Life" (YMYL) activity requiring enhanced security, transparency, and user protection measures. This Privacy Policy reflects our commitment to responsible data handling practices that meet or exceed industry standards.
kingpg collects several categories of personal information necessary to provide our services, comply with legal obligations, and enhance your gaming experience. The specific data collected depends on your interactions with our platform.
When you register an account on kingpg, you voluntarily provide the following personal information:
When you access and use the kingpg platform, we automatically collect certain technical and behavioral information:
kingpg may receive personal information about you from third-party sources including payment processors (banks, e-wallet providers), identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify your identity, prevent fraud, process transactions, and comply with legal obligations.
| Data Category | Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Identity & Contact Info | Account management, KYC compliance | Contract performance, legal obligation | 5 years after account closure |
| Financial Data | Payment processing, fraud prevention | Contract performance, legal obligation | 7 years (financial regulations) |
| Gaming Activity | Service provision, dispute resolution | Contract performance, legitimate interest | 5 years |
| Technical Data | Platform optimization, security | Legitimate interest | 2 years |
| Marketing Preferences | Promotional communications | Consent | Until consent withdrawn |
kingpg processes your personal data for the following specific purposes, each supported by a lawful basis under data protection regulations:
We use your information to create and maintain your gaming account, authenticate your identity during login, process your deposits and withdrawals, enable gameplay across casino games and sports betting markets, maintain accurate transaction records, and provide customer support. This processing is necessary for the performance of our contract with you and to fulfill our service obligations.
Online gaming operators are subject to extensive regulatory requirements. We process your data to verify you are 21 years of age or older, confirm your identity through Know Your Customer (KYC) procedures, comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, detect and prevent fraud and other illegal activities, respond to legal requests and court orders, and maintain records as required by gaming authorities. This processing is necessary to comply with legal obligations to which kingpg is subject.
We analyze account activity, transaction patterns, and device fingerprints to detect suspicious behavior, prevent unauthorized account access, identify multiple or duplicate accounts, protect against payment fraud and chargebacks, and investigate potential Terms violations. This processing is based on our legitimate interest in maintaining platform security and protecting our users from fraud.
kingpg uses aggregated and anonymized data to analyze platform performance, understand user preferences and behavior patterns, optimize game offerings and user interface design, troubleshoot technical issues, and develop new features and services. This processing is based on our legitimate interest in improving our services and providing better user experiences.
With your consent, we may send you promotional emails about new games, bonus offers, tournaments, loyalty rewards, and other platform updates. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in emails. We will still send you transactional communications (account notifications, withdrawal confirmations, security alerts) regardless of marketing preferences, as these are necessary for service provision.
kingpg does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for specific business purposes:
We engage trusted third-party companies to provide essential services including payment processing (banks, payment gateways, e-wallet providers), identity verification services, cloud hosting and data storage, customer support platforms, email delivery services, and fraud prevention tools. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.
Casino games on kingpg are provided by third-party developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft. These providers may receive limited technical data (session IDs, bet amounts, game outcomes) necessary for game functionality, but do not receive your identity or contact information unless specifically required for progressive jackpot verification or game-specific dispute resolution.
We may disclose personal information to law enforcement agencies, regulatory bodies, tax authorities, and other government entities when required by law, in response to valid legal process (subpoenas, court orders, search warrants), to investigate suspected illegal activity, to protect our legal rights and property, or to enforce our Terms and Conditions.
In the event kingpg undergoes a business transition such as merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. You will be notified via email and/or prominent notice on our platform of any such change in ownership or control of your personal data.
kingpg implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
All data transmitted between your device and kingpg servers is encrypted using industry-standard SSL/TLS protocols, the same technology used by banks worldwide.
Personal information is stored on secure servers with restricted physical access, regular security audits, and automated backup systems to prevent data loss.
Employee access to personal data is limited by role-based permissions. Only authorized personnel can view sensitive information, and all access is logged.
Advanced fraud detection systems monitor transactions and account activity 24/7 to identify and prevent suspicious behavior in real-time.
Passwords are hashed using strong cryptographic algorithms. kingpg staff cannot view your password; only you can reset it through secure verification.
Independent security firms conduct regular penetration testing and vulnerability assessments to identify and address potential security weaknesses.
Despite our security measures, no system is completely impervious to attack. While we strive to protect your information, we cannot guarantee absolute security. You play an important role in protecting your account by choosing a strong password, not sharing your credentials, logging out after each session, and reporting any suspicious activity immediately.
kingpg uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance platform functionality, analyze usage patterns, and deliver personalized experiences. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling certain cookies may limit your ability to use specific features of the kingpg platform. Instructions for managing cookies in popular browsers are available through your browser's help documentation.
kingpg retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:
Upon expiration of the applicable retention period, personal information is securely deleted or anonymized so that it can no longer be associated with an identifiable individual.
As a kingpg user, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with applicable data protection laws.
You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal information we hold about you. You can access most of your personal data directly through your kingpg account dashboard. For additional information not available in your account, submit a data access request to our privacy team.
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings. For changes to verified information (name, date of birth, ID number), contact customer support with supporting documentation.
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or you withdraw consent for processing based on consent. Please note that we may be required to retain certain information to comply with legal obligations or to establish, exercise, or defend legal claims.
You may request that we restrict processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests. During the restriction period, we will store your data but not actively process it except for storage, with your consent, or for legal claims.
For personal information you provided to us and that we process based on your consent or contract performance, you have the right to receive your data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
You have the right to object at any time to processing of your personal data based on legitimate interests, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims. You can always object to marketing communications by using the opt-out mechanisms provided.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, contact our Data Protection Officer at [email protected] with your account details and a clear description of your request. We will respond within 30 days and may request additional information to verify your identity before processing requests involving sensitive personal data.
kingpg services are strictly intended for individuals aged 21 years or older. We do not knowingly collect, maintain, or use personal information from individuals under the age of 21. If you are under 21, you must not access or use the kingpg platform or provide any personal information to us.
If we become aware that we have collected personal information from someone under 21 without verification of parental consent, we will take immediate steps to delete that information and terminate the associated account. If you believe we may have inadvertently collected information from a minor, please contact us immediately at [email protected] so we can take appropriate action.
Parents and guardians are encouraged to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information on the kingpg platform without permission. If you have concerns about your child's online activity, we recommend installing parental control software and maintaining open communication about internet safety.
kingpg reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you through one or more of the following methods:
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions were made. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of kingpg services following the posting of changes constitutes acceptance of those changes. If you do not agree with any modifications, you must discontinue use of our services and may request account closure.
If you have questions, concerns, or requests regarding this Privacy Policy or kingpg's data processing practices, please contact our Data Protection team:
When contacting us about privacy matters, please include your full name, account username (if applicable), and a detailed description of your inquiry or request. For data access, rectification, or deletion requests, we may need to verify your identity by requesting additional information to ensure we are disclosing data only to the rightful account holder.
kingpg is committed to transparency, security, and respect for your privacy rights. We employ industry-leading data protection practices and continuously update our systems to safeguard your personal information. Thank you for trusting us with your data. We take that responsibility seriously and work diligently every day to maintain your trust through responsible data stewardship.
Learn more about how we protect you and maintain platform integrity